Complaints
At JK Mortgages Ltd, our priority is to provide our customers with the highest possible level of service. However, we know that sometimes things can go wrong. Customer feedback helps us to understand where things went wrong and gives us the opportunity to make them right. Your feedback also helps us to understand where we need to improve our products and services.
How to complain?
If you have a complaint about your adviser or the service you received please contact us.
Postal Address:
JK Mortgages LTD (Resolutions Dept.)
54 Ellwood Avenue
Peterborough
PE2 8LY
Email: contact@jkmortgages.com
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service
If you’re unhappy with our response, you can ask the Financial Ombudsman Service for an independent review.
You can contact them via the Financial Ombudsman website or by giving them a call.
Telephone: +44 (0)800 023 4 567.